We typically ship orders within 1 business day of payment. We aim to ship all orders received by 4pm within the same day payment is received. Our shipping software sends tracking automatically to the email you provide when we make the shipping label. Please be sure to provide the email you use most often, and check your spam if you do not see the tracking email. If an item is out of stock, or there is a delay with your order, we will contact you at the email you provide. We do our very best to make sure all orders ship as fast as possible.
Live plants ship separately from our grower. We typically ship all live plants on Mondays and Tuesdays to keep them from sitting in the post office over the weekend.
Orders over $99 include free USPS priority shipping. Live plants also include free shipping.
We use USPS for its quicker shipping times, although wholesale orders will usually ship courier. We are usually willing to accommodate requests for buyers to pay for expedited shipping. However, USPS express is usually still 2 days, unless the package is dropped off early in the morning. Since this is not possible, priority and express mail can often take the same number of days. Express can get the order there earlier in the day than priority, and it is usually a day faster to the farthest zones, where prority is normally 3 days. 1 and 2-day methods for courier are usually very expensive. So for the most part, priority mail is the most sensible at no cost to you
We do not display company info or order content info on the outside of any order. We use USPS priority packaging for the vast majority of orders with “Shipping Department” as the sender. Larger and wholesale orders will be in brown boxes.
We can also offer discreet dropshipping to your customers if you are a reseller. Contact us, and we can arrange to accommodate your packaging requests. We can dropship orders of any size from 1 kilo and up. Live plant dropshipping also available. email@example.com